Apprentice Assistant Host (Assistant Community Manager)

Pixel, Penzance – Part-Time Apprentice Assistant Host Role 

Since 2007 Forward Space has been transforming how and where people work. Raising the profile of regional towns and cities by creating design-led workspaces that are professional, creative and inspiring. We have grown organically to be recognised as one of the leading operators of shared workspaces in the South West. The success of our buildings is wholly dependent on the community we create within them and so we work hard to establish a cohesive, inclusive, collaborative community that is supported and nurtured.

The role

Our Hosts are the dedicated front of house and the core to every building. The role is imperative to the smooth running of the space and the management of the community. We need Hosts who are ready to take on a challenge, love the building and feel confident in making it their own. You are the heart of the space.

Being a Host is no small task. It requires attention to detail, close management and the building of strong working relationships with our local partners, suppliers and of course our lovely members.

The Host role is quite autonomous and will require you to wear many hats. You’ll need to be on your game, be ready to adapt to the day’s events and always use your initiative. Hosts are the first port of call when things go awry too. IT malfunction? Paint spillage? You’ll come to the rescue and always have your eye on the ball to keep the building looking fantastic and members happy with your plate spinning skills.

This role will require the successful applicant to enrol on the Business Administrator L3 course at Truro & Penwith College.

The Pixel team

You are not alone.  There will be a Full Time Host who will be primarily responsible for managing the building. You will report to a General Manager, Carrie, who will also be based in the building for part of the week.  We have an HQ team based in Frome, Somerset that includes marketing, operations, finance and administration all reporting to our COO, Alice.  Their job is to support you in your role.  Both Alice and our CEO Gavin will be regular visitors to Pixel.  We are a tight team and are in constant contact with each other via internal chat and video calls.

Key Responsibilities:

Front of House

• Dedicated Front of House for Pixel; you are the face of the building
• Represent and support the Forward Space ethos and brand
• Meet and greet visitors & members, providing a welcoming environment at all times
• Assist with the smooth day to day running of the space
• Ensure the building is always looking its best

Events Management

• Assist with managing the events diary; don’t be afraid to unleash your creativity
• Assist with organising regular member events to bring your community together
• Assist with managing programme of events for the local community, such as pop up exhibitions in the gallery space or open studios for members to showcase their work
• Provide events reception cover if required

Customer Service

• Assist with answering all enquiries, encouraging everyone to pop in and say “hello”
• Provide day to day support to all members of Pixel; making sure we are providing the space for them to thrive
• Assist with solving any technology issues with the help of our IT support team
• Assist with providing a detailed building induction to all new members, sharing all relevant procedures and policies to ensure everyone is safe

Sales & Marketing

• Assist with promoting all available shared and private spaces
• Assist with providing tours showcasing what Pixel has to offer
• Help to build partnerships with local businesses
• Use social media to shout about all the great things happening within the community
• Assist with managing any waiting lists for shared or private spaces

Administration

• Assist with Studio Management; managing contact lists, invoicing (through Coherent, our bookings platform), reporting of maintenance issues, recycling & waste management, cleaners etc.
• Secondary key holder; help to ensure building is securely locked at the end of each day and deal with alarm activations.

Desirable skills

• Great communication skills
• A positive and solutions-based attitude
• Loads of initiative and creative ideas
• Good time management
• Responsible, trustworthy and organised

Desirable Personal Qualities:

• Friendly
• Approachable
• Presentable
• Personable

Desirable Qualifications 

• Three A-Levels (or equivalent)
• Previous experience in customer facing role
• Interest in the creative industries, Art & Design

Working Days: Mon-Thurs, 08.30 – 17.30

Benefits

• Private health insurance
• Charitable work days
• Personal development allowance
• Bike2Work Scheme
• Company activities and away days
• Annual bonus scheme

How to apply

To apply for this role, please send us your CV, covering letter and answers to the three questions below to hello@forwardspace.co.uk. Closing date for applications is 25th October 2024.

• What skills/qualities can you bring to the role?
• What about the role most makes you excited?
• Please explain how you will travel to work e.g., car, bus, train, or bike.